Privacy Policy

Who we are

This website is operated by Buzz Media LTD ("Buzz Media", "we", "us"), an independent creative and digital agency based at Unit 214, Northlight Industries, Pendle Road, Brierfield, Nelson, BB9 5FL. We are the data controller for the personal data collected through this website. You can reach us at sales@buzz-media.uk or on 01282 501535.

What we collect

When you use our contact form, website cost calculator, campaign brief builder or consultation booking, we collect the details you give us, which may include:

• Your name, email address and phone number
• Your business name and website address
• Details about your project, goals and budget that you choose to share
• Your preferred time for us to call you

We do not collect special category data through this website, and we ask you not to send us any.

How we use it

We use the information you give us to:

• Respond to your enquiry and provide the estimate, brief or consultation you asked for
• Follow up on your enquiry by phone or email
• Keep a record of our conversations with you in our customer relationship system
• Meet our legal and accounting obligations

We rely on legitimate interest and on steps taken at your request before entering a contract as the lawful bases for this processing. We do not sell your data, and we do not use it for unrelated marketing without your consent.

Who we share it with

Your data is stored in our securely hosted database and email systems, provided by our technology suppliers who process it on our behalf under appropriate safeguards. We do not share your details with third parties for their own marketing. We may disclose information where the law requires it.

How long we keep it

We keep enquiry details for as long as we need them to handle your enquiry and any work that follows, and for a reasonable period afterwards in case you come back to us. When we no longer need your data, we delete it. You can ask us to delete it sooner — see "Your rights" below.

Cookies and analytics

This website does not set advertising or tracking cookies. Embedded content such as Google Maps on our contact page is provided by Google, which may set its own cookies when you interact with it — Google's privacy policy applies to that content.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct or delete it
• Object to or restrict how we use it
• Withdraw consent where we rely on it
• Complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your data

To exercise any of these rights, email sales@buzz-media.uk or call 01282 501535. We aim to respond within one month.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows the current version. If you have any questions, get in touch.